Strategic Customer Success Manager - Austin or San Francisco

August 17

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ROLLER

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ROLLER’s vision is to help create experiences that bring joy and happiness to the world$1. .$1

Enquiry Management • Ticketing • Event Bookings • Digital Gift Cards • Experiences & Offers

51 - 200

Description

• We are seeking a passionate and results-driven Strategic Customer Success Manager. • Work closely with a small portfolio of our largest customers, ensuring their success. • Provide exceptional support and guidance throughout their customer journey. • Focus on building and maintaining relationships with critical customer stakeholders. • Helping our largest customers leverage our product to drive impact.

Requirements

• 5-10 years of experience in a Customer Success or related role within the SaaS industry. • Possess a consultative mindset with a demonstrated ability to measure and communicate business value. • Strong communication and interpersonal skills with the ability to build rapport and trust. • Proven track record of collaborating across functions to identify and mitigate risks. • Track record of delivering impactful solutions for clients. • Technical aptitude and ability to quickly learn and navigate software applications. • Comfortable with a rapidly changing environment and ability to adapt. • Process-driven mindset with a focus on efficiency and scalability. • Strong interpersonal and communication skills, both written and verbal. • Curiosity and willingness to learn, with a proactive and solution-oriented approach. • Experience working in the leisure and attractions industry is a plus. • You are based in Austin, Texas or San Francisco, California.

Benefits

• Attractive compensation package and benefits. • 20 days of paid time off (PTO), 10 sick days, and 13 paid US holidays. • 4 ROLLER Recharge days per year. • Claim up to USD $140 work-from-home expenses per month. • 16 weeks paid Parental leave for primary carers and 4 weeks for secondary carers. • Free Medical Insurance. • 401(k) Plan with a 100% match on contributions up to 5%. • Engage in our ‘Vibe Tribe’ for company-wide initiatives. • Team member Assistance Program to support health and well-being. • Highly flexible work environment with an All Access pass to WeWork. • Work with a driven, fun team. • Individual learning and development budget plus career growth opportunities.