Customer Success Manager (SF)

August 17

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Distribution Innovation

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DI is a leading technology company developing and operating cloud services for the newspaper and logistics industries.

Distribution technologies for printed media • Innovative solutions for distribution companies • Software as a service • Agile software development • Distribution technologies

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Description

• Scribe is seeking a Customer Success Manager to join our growing Go To Market team, supporting our Enterprise customers. • In this role, you’ll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events. • You’ll also be responsible for driving expansion opportunities within existing customers by identifying new use cases and teams and successfully introducing Scribe solutions. • You’ll report to the Head of Customer Success and this role is based in San Francisco.

Requirements

• 3-6 years of work experience, interest in building new skills and continued career growth at a fast-paced start-up. • Experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution. (Bonus: CS experience owning subscription renewals and expansion targets.) • Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others. • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. • Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers. • Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions. • Passion for technology and the ability to quickly learn new SaaS software applications. • A positive attitude and a willingness to go the extra mile for customers. • Excited by the opportunity to wear many hats and grow with our company.

Benefits

• Some of the nicest and smartest teammates you’ll ever work with • Competitive salaries • Comprehensive healthcare benefits • Exciting and motivating equity • Unlimited PTO • 401k • Parental Leave • Commuter benefits • WFH Stipend • Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year.