Catering Sales and Account Manager

June 3

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Just Fare

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Tastes good. Does good.

Food Operation Management • Food Program Development • Office Catering • Office Snacks & Drinks • Commercial Kitchen Design

51 - 200

Description

• Lead any new client launches and create relationships with onsite contacts as well as set the standard for service and hospitality. • Develop and train the service at any new account with the Assistant Hospitality Manager who oversees the account. • Lead all program development for new and current clients for Workplace offerings. • Lead client launches for all Workplace offerings including but not limited to snack and drink, hot meals, soup/salad/sandwich • Oversee inventory management process for all Workplace offerings and consumption reporting presented to the client (weekly). • Lead research, submit for quotes and purchase equipment and smallwares for clients, FOH operations and other aspects of the operation as needed. • Operates as project manager for Workplace business unit and other projects as directed..• Be the liaison between the FOH and BOH for program development with strong communication, structure and channels. • Lead all feedback aggregation and system development to address and implement strategic changes to improve client satisfaction • Collaborate with clients and Design business unit to develop design solutions that improve service and client experience • Manage and develop workplace operations employees including 1:1’s, development plans and corrective action • Lead recruitment and hiring for key workplace employees • Develop tools and assist with researching and implementing technology solutions to improve operational efficiency. • Develop SOPs to create an efficient operation, prevent client issues and spearhead communication for any issues that do arise.• Train Just Fare employees on SOPs, tools and technology. • Lead all client communications and be the primary client point of contact for Fare. • Anticipate program challenges related to adjusted headcounts, offerings evolution, program development, and work with the culinary team to address. • Lead work plan development for all client offering changes related to Workplace. • Lead client reporting with analysis, presentations and actions plans for program improvement. • Conduct monthly program reports for each client. • Conduct weekly program consumption reports for each client. • Schedule, lead and develop agendas for all client meetings. • Create, schedule and conduct client surveys with reporting and summaries for clients. • Draft contract addendum for program changes to be approved by leadership. • Develop and enhance communication process to present clients with daily and weekly menus (if necessary) • Lead design process, guidelines and content creation for onsite communication with the community (signage, feedback, other). • Lead client facility management for onsite equipment and 3rd party vendor coordination.

Requirements

• Excellent understanding of catering and snack and drinks • Highly organized and detail oriented • Deep understanding of inventory systems • 5-8 years experience in food/grocery related merchandising • Minimum 10 years in a hospitality leadership role • Strong interpersonal skills • Excellent written and communication skills • Dedication to providing excellent customer service • Ability to think outside of the box and find creative solutions • Excellent computer skills - including Excel and Google Suite, Asana, Slack • Ability to analyze and interpret data, and turn data into actionable insights • Desire to learn about food systems, production, and sustainability • Your own vehicle or ease of getting around to all client sites

Benefits

• Cell Phone Stipend • Health, dental, and vision insurance - After 90 Days • Self Managed Vacation, Paid Time Off (PTO) - After 90 Days • All employees 401K (retirement account) -After 90 days • Commuter (pre-tax) - After 30 Days • Meals provided daily onsite at Oakland Commissary Kitchen • Opportunity to develop your skills, work with amazing people & be a part of a force for social change!