Digital Customer Success Program Manager

5 days ago

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LastPass

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LastPass manages your passwords and online life, so you don’t have to.

Password Management • Identity Management • Single Sign-On • SaaS • Cloud

501 - 1000

Description

•Design, implement, and manage digital lifecycle programs for B2B customers. •Work cross-functionally to enhance deployment, adoption, utilization, and retention of LastPass products. •Ensure a seamless customer experience.

Requirements

•Customer-focused mindset with a commitment to enhancing the customer experience. •Experience in program management, marketing automation, or a related field. •Strong understanding of email marketing best practices. •Proven success in designing, implementing, and managing customer lifecycle programs. •Solid knowledge of customer success metrics (e.g., Retention, NPS, Health Scores). •Advanced analytical skills with proficiency in Excel, Gainsight, Salesforce, and marketing automation tools. •Ability to interpret data and translate it into actionable insights. •Excellent communication, project management, and collaboration skills. •Strong writing skills for creating engaging digital outreach. •Adaptability to work efficiently in a dynamic environment, including managing remote teams and projects across time zones. •Ability to handle multiple projects simultaneously. •Self-motivated with a strong drive for success and growth. •Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Benefits

•Competitive compensation •Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days •Generous Parental leave •Comprehensive health coverage, dependents included •Home office setup support •LastPass families free account up to 5 members •Continuous learning and development opportunities