Customer Success Associate

August 23

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Lightspark

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Lightspark is the easiest, most reliable enterprise-grade gateway to Lightning for fast, cost-efficient bitcoin payments

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💰 Series A on 2022-05

Description

• Partner with the Developer Experience team, Product, and additional cross-functional stakeholders to ensure the onboarding process is seamless, and the overall partnership is set-up for success. • Develop and grow long-lasting relationships with existing partners, while examining risks and the growth opportunities. • Provide proactive support to best support partner needs and be a point of escalation, if necessary. • Deeply understand partners’ needs, objectives, goals and continuously work closely with XFN partners to grow the success of the partnership. • Measure and track key performance indicators, gather detailed feedback, and report on these metrics to the business and cross-functional stakeholders so Lightspark can continue to best serve its customers. • Partner closely with cross-functional teams to align growth strategies and ensure a comprehensive approach to client success. • Represent Lightspark at industry events, trade shows and networking functions. • Compile and perform business reviews with partners.

Requirements

• Bachelor's degree and a master's degree are a plus, but not required. • 3-6+ years experience in client success, account management, client services, or partnerships, with a track record of driving growth and achieving meaningful results. • Excellent communication skills, both verbal and written, with the ability to present complex ideas and strategies effectively. • Highly motivated self-starter with a strong desire to exceed expectations and grow within the organization. • Strong ability to partner cross-functionally, and foster a collaborative and high-performance culture. • Results-oriented mindset, with a focus on achieving targets, driving growth, and desire to continuously improve. • A self-starter with deep comfort operating in ambiguity and frequent change, while still delivering results. • Demonstrated experience navigating and thriving in a fast-paced, startup environment. • Ability to work onsite in our HQ in Los Angeles, CA.

Benefits

• Offers Equity • Offers Bonus