Advance Solutions Engineer
June 5
🏢 In-office - San Francisco
Description
• Utilize our Neptune systems to accurately capture and digitize customer parts ensuring the quality and precision of scanned data meets client specifications. • Design and create fixtures to optimize the scanning process and enhance accuracy. • Provide tier 1 and tier 2 support to clients, addressing technical issues, troubleshooting, and resolving challenges promptly. • Facilitate effective communication, ensuring that client feedback and concerns are addressed in a timely and satisfactory manner. • Collaborate with the solutions engineering team to understand client needs and contribute to ongoing product improvements. • Create comprehensive documentation for scanning processes, fixture creation, and common troubleshooting procedures. • Conduct training sessions for clients and internal teams to enhance their understanding of our solutions.
Requirements
• Problem-solving mindset with a focus on delivering exceptional customer satisfaction. • Excellent communication and interpersonal skills. • Ability to work independently and collaboratively in a fast-paced environment.
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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