Solutions Engineer
August 21
🏢 In-office - San Francisco
Description
• Act as the technical point of contact for your customer accounts. • Work with prospective customers to form the problem statements we can solve for them, and then execute evaluations to satisfy those requirements. • Provide timely, clear communication with customers to ensure they are getting the most out of Lumafield’s products. • Identify opportunities to craft custom solutions for customers as their needs evolve, then manage the scoping, development, and deployment of the solution. • Manage customer performance and drive technology adoption through trainings, metrics and customer check-ins. • Work closely with Engineering, R&D, and Product teams to scope, prototype and develop new solutions or automation where required. • Create a lasting impact on transforming quality manufacturing operations and making critical industries safer and more sustainable.
Requirements
• Have a degree in Mechanical Engineering, Industrial Engineering, or other technical degree with applicable experience. • Have 3+ years of experience working in an Application/Sales Engineering, Customer Success Engineer, Solution Engineering, or other customer-facing technical roles. • Have experience in industrial inspection & factory automation, or supporting tools engineers use for physical inspections & measurement. • Have the ability to debug hardware and software issues, and navigate customers to short-term solutions. • Are comfortable in a fast-paced, ever-changing environment. • Have an understanding of engineering principles, and processes, and understand how engineered products progress through their lifecycles. • Have a desire to travel to meet your customers where they are (expected travel 50%).
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