Installer Technical Support

August 27

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Lunar Energy

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Building the world’s best clean energy products to deliver home electrification at scale.

201 - 500

💰 $300M Corporate Round on 2022-08

Description

• Serve as a subject matter expert on the installation of all Lunar products, starting with the Lunar System. • Work closely with other Lunar internal teams and our installer partners to troubleshoot and resolve technical field issues in a timely manner, ensuring high quality installations and customer satisfaction. • Troubleshoot and perform root-cause analysis, both remotely and on-site. • Provide lab, off-site and on the job training and up-training for Lunar installation partners and other internal staff. • Interpret data and report on key metrics, providing insight and suggestions for improvement. • Help identify areas of most common installer errors or system issues, and propose training, design, software, and/or hardware that can mitigate these. • Take ownership of issues or questions and escalate problems to the appropriate persons and follow up accordingly with the customer. • Maintain close relationships with partner teams, owning every interaction and following through to completion. • Use internal software to communicate with installation partners via phone, live-chat or email, ensuring correct categorization and definition of issues, and correct use of internal support systems (i.e. Tier 3 escalation tickets, RMA tickets etc.).

Requirements

• Degree in engineering or applicable equivalent technical field experience. • 5+ years of relevant industry experience and knowledge in the design and installation of residential solar, battery and/or EV charging products. • Must maintain a clean driving record with the ability to pass a driving background check. • Valid state or local Electrical Journeyman certification or license preferred • Knowledge of the NEC and applicable codes and standards. • Ability to interpret single line drawings and technical specifications for PV (required), ESS (required) and EVSE (desired) systems. • Ability to read graphs with device telemetry and spot anomalies in large data sets. • Understands interconnection activities and basic construction principles. • Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely. • Excellent written and verbal communication and presentation skills • Proficiency in Microsoft Office and / or G-Suite with ability to create and use spreadsheets, word document and presentations • Ability to work within a high-performance, cross-functional organization with extremely tight timelines and aggressive goals. • Willingness to work non-routine work hours (including weekends and public holidays) when required • Willingness to travel locally and nationally to visit sites and partner premises, for troubleshooting and training

Benefits

• Medical, dental, and vision insurance for employees and dependents • Flexible Paid Time Off plus 10 paid holidays • Tax deferred 401(k) plan • Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent • Subsidized EV charging and pre-tax commuter benefits • Cell Phone stipend