Revenue Specialist, Customer Success Operations

April 27

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Muck Rack

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Helping organizations find the right journalists to pitch, report on media coverage and prove the value of their work.

Public Relations • Media Relations • Journalism • Computer Software • PR Software

201 - 500

💰 $180M Series A on 2022-09

Description

• Monitor and report on key performance indicators (KPIs) related to Customer Success • Collaborate with cross-functional teams to ensure alignment and cohesive customer experience • Manage administrative tasks related to customer accounts • Ensure accuracy of data across customer accounts • Identify opportunities for process improvements • Utilize knowledge of Customer Success methodologies and tech stack tools • Oversee Customer Success dashboards and reports • Regularly update and maintain standard operating procedures (SOPs) and documentation • Ensure CS goals are being kept up-to-date in Salesforce • Partner with GTM enablement to ensure new CSMs are properly onboarded

Requirements

• 2-4 years of professional experience in a SaaS environment • Strong understanding of customer success principles and practices • Ability to work with data analysis tools • Excellent communication and interpersonal skills • Proficiency in Salesforce and other customer success tools • Strong organizational skills with emphasis on detail and process optimization • A proactive approach to problem-solving and project management • Team player with the ability to work independently • Skilled in effectively handling and prioritizing multiple projects

Benefits

• 4+ weeks of off-the-grid PTO • Paid sick/mental health days and 13 paid holidays • Up to 16 weeks of fully paid parental leave • Quarterly wellness stipend • Free Headspace subscription • 24/7 Virtual Care and Employee Assistance Program • 401(k) plan with employer contributions