Customer Success Manager
Yesterday
🏢 In-office - San Francisco
Description
•Serve as the primary point of contact for clients and manage relationships. •Optimize and configure the platform during deployments to meet customer needs. •Train and enable customers to utilize the program for maximum ROI. •Guide customers on deployment best practices and change management. •Ensure maximum value from products and services through driving adoption and identifying opportunities. •Act as a subject matter expert for consulting and strategic planning. •Protect and grow ARR for assigned accounts. •Establish consistent customer touchpoints to deepen relationships. •Provide a voice for customers internally to drive expedient decisions.
Requirements
•Minimum of 3 years CSM/Account Management experience supporting software solutions and ongoing relationship management. •Strong verbal and written communication, organizational, and interpersonal skills, and ability to host webinars and meetings. •Experience managing mid-market and enterprise accounts. •Flexible and quick to adapt in a fast-paced dynamic environment. •Bachelor's degree in technical discipline or equivalent level of training/experience. •Experience with pricing and sales practices in SAAS environments. •Experience using a CRM/Customer Success Solution (Salesforce, Gainsight) to summarize and plan customer interactions and create and track add-on and renewal opportunities. •Ability to build and nurture strong, positive relationships with customers including c-level. •Knowledge of 12/24v in-cab solutions a plus. •Knowledge of commercial vehicle telematics and communication protocols a plus. •Estimated travel 25%-40%
Benefits
•Annual Bonus •Company Paid Health Care, Dental, and Vision Coverage •Three Health Care Plan Options •Generous PTO and Sick Leave •401(K) •Disability and Life Insurance Benefits •$50 phone stipend per pay period
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