Customer Success Manager
May 1
🏡 Remote – Anywhere in California
Description
• Achieve and exceed revenue targets • Manage customer success and ensure customers realize the full value of the Nightfall platform • Develop and deliver a roadmap to success, advising customers to reach business goals • Drive product adoption and ongoing use of Nightfall while delivering and maintaining customer happiness • Collaborate cross-functionally (especially with Product and Account Management) to drive expansion revenue and manage renewals • Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Nightfall’s footprint and depth of engagement • Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing • Become an expert on the Nightfall platform and integrations while keeping up with industry trends in data security
Requirements
• 5+ years of consulting, customer success, account management, or sales experience, working with enterprise customers in SaaS startup settings • Strong interpersonal communication (verbal and written) and organizational skills • Prioritization of customer experience with a focus on customer happiness and retention • Drive to understand customers’ business goals, anticipate future needs, and identify solutions • Team player with a high level of integrity and a desire to assist your team - flexible as your team scales • Proven capacity to develop relationships and optimize enterprise customer accounts • Strong business acumen and an interest in machine learning & information security • Aptitude for digesting and effectively communicating technical concepts across various audiences • Resourceful with the ability to find solutions • Willingness to travel ~25% of the time to meet customers in-person
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
Apply Now
