Qmerit
Energy Transition Made Easy
Service Organizations • Facilities • Manufacturers • Procurement • EV Installations
51 - 200
Customer Service Representative
August 31
🏢 In-office - Los Angeles
Qmerit
Energy Transition Made Easy
Service Organizations • Facilities • Manufacturers • Procurement • EV Installations
51 - 200
Description
• Primarily responsible for contractor support with questions regarding our internal platform and open installation projects. • Maintain a high level of professionalism with contractors while establishing a positive rapport with every caller. • Answer incoming calls, emails, and chat requests from electrical contractors regarding a variety of Qmerit processes and resources. • Address contractor issues with problem-solving solutions and make suggestions for enhancements or amendments to processes, focusing on improving the customer and contractor experience. • Support the Customer Service team with contractor-related escalations from customers, such as post-installation concerns or complaints. • Track and prioritize activities by using our CRM, online dashboards and customer activity portals. • Utilize our customized templates and macros when responding to customers and contractors. • Enter or update customer/ticket information in our CRM, HubSpot, during and after each call or activity. • Work with the management team to remain updated on product knowledge and keep informed of any changes in company policies or software. • Offer insights and suggestions for improvement, as appropriate on technology and processes.
Requirements
• Advanced Microsoft Office skills • Strong written and verbal communication skills • Demonstrates a working knowledge of the technology tools required within assigned responsibilities • Effective organization and time management skills • Ability to manage multiple tasks • Strong problem-solving skills • Strong attention to detail and high level of professionalism
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