Senior Customer Success Manager

March 11

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Populus

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Our leading digital solutions empower cities to manage the future of mobility.

Automotive • Artificial Intelligence • Mobility • Transportation

11 - 50

Description

• Assist in building a world-class Customer Success organization • Identify upsell and expansion opportunities within existing customer accounts • Lead renewals and expansions • Proactively manage and grow accounts with minimal oversight • Build process around customer onboarding, training, upselling and renewing new and existing customers • Contribute to a library of knowledge that helps win and retain customers • Develop and maintain loyal customer relationships with all cities using the Populus platform • Provide high level of customer service by responding to customer’s needs in a timely manner • Help customer effectively execute on their mobility programs' implementation and evaluation

Requirements

• 5 years of Customer Success experience supporting SaaS technology solutions • Proven track record of driving retention and expansions in a quota carrying CS role • Strong ability to take initiative and confidently direct senior-level customer interactions • Prior experience supporting governments, utilities, or other large enterprises • Proven track record of sustaining & growing complex relationships including contract management • Excellent written and verbal communication skills • Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers • Experience with Hubspot and/or other CRM tools • Excited about the Populus mission to provide software solutions to deliver better transportation in cities • Bachelor’s degree or equivalent experience

Benefits

• Base salary range commensurate with experience • Commission • Stock options • Benefits