Kixie
Sales engagement platform that boosts sales team performance with ultra-reliable, easily automated, calling and texting.
Sales Productivity • SaaS • Cloud • CRM • Integration
51 - 200
Customer Success Manager
March 19
🏢 In-office - Los Angeles
Kixie
Sales engagement platform that boosts sales team performance with ultra-reliable, easily automated, calling and texting.
Sales Productivity • SaaS • Cloud • CRM • Integration
51 - 200
Description
• Create and maintain relationships with our largest customers to better understand and achieve their needs • Work cross-functionally within the company to communicate with all stakeholders in customers' success • Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers • Communicate with customers of all technical levels via phone, email, and chat • Help design automated learning and development resources for new clients • Be the first line of contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success) to solve problems and manage them through to resolution • Conduct regular screen-shares, workshops, and customer training sessions to help our customers reach their business goals and advance their careers.
Requirements
• Commendable work ethic • You are ridiculously patient • You are good at using, understanding, and efficiently working with computers, smart phones, and other tech, even if you're not a computer science major • You work hard and learn well • You are great at dealing with people and are comfortable via phone, email, and chat • You love solving new problems • You’re familiar with customer management tools like HubSpot, Pipedrive, Salesforce and Zoho, or you’re a quick study who is eager to develop fluency with tools like these • You love learning new things and get bored having downtime at work • You work with customers and create delightful interactions at all stages of the customer lifecycle • You are familiar with technology and enjoy learning and building processes • Ideally but not necessarily - you are a graduate of a 4 year university and still somehow retained the ability to think critically!
Benefits
• 65k - 90k per year • Legit Coffee (Nespresso) • Fun, hardworking atmosphere • Learn everything there is to know about tech startups and develop CS skills • Office Near Santa Monica Beach
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