Director of Account Management

August 17

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ProcessUnity

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ProcessUnity is changing risk and compliance with next-gen Third-Party Risk and Cybersecurity Program Management tools.

third-party risk management • governance • risk and compliance • sarbanes-oxley compliance • policy and procedure management

51 - 200

💰 Private Equity Round on 2021-09

Description

• Guide, mentor, and grow a high-performing account management team, fostering a culture of collaboration, innovation, and continuous improvement • Set clear goals, performance metrics, and personalized career development plans for your team, ensuring alignment with broader business objectives • Serve as the primary point of contact for key accounts, cultivating deep, long-term relationships that drive mutual success and position you as a trusted advisor • Oversee the creation and execution of strategic account plans, ensuring they align with clients’ objectives and ProcessUnity’s offerings • Drive customer satisfaction and prioritize consumer retention through proactive engagement, swift issue resolution, and regular business reviews that add value • Develop and execute strategies to grow business revenue by identifying opportunities for upselling and cross-selling ProcessUnity’s solutions to existing clients • Lead the negotiation of commercial agreements, ensuring mutually beneficial terms that support long-term partnerships • Regularly communicate the progress of initiatives and account health to stakeholders, ensuring transparency and alignment • Collaborate with the Sales team to identify and develop new business opportunities within existing client accounts • Identify areas for improvement in account management practices to meet sales quotas and drive efficiency • Analyze performance metrics and KPIs to drive strategic decisions and continuous improvement • Lead individual account managers, providing coaching, feedback, and professional development opportunities to ensure team success • Work closely with Sales, Product, Customer Success, and Support teams to ensure a seamless approach to account management and service delivery • Implement best practices and streamlined processes to enhance the efficiency and effectiveness of the account management function • Communicate client needs and insights to internal teams, driving product enhancements and service improvements that elevate the client experience

Requirements

• Bachelor's degree in business, Management, or a related field. An advanced degree or relevant certifications (e.g., PMP, CSM) are a plus • 8-10 years of experience in account management, including 3-5 years in a leadership role • Demonstrated success in managing and expanding key accounts, achieving revenue targets, and driving customer success. • Strong leadership abilities with a talent for coaching and developing high-performing teams • Excellent communication, negotiation, and interpersonal skills. • Data-driven mindset with the ability to analyze metrics and drive strategic decisions • Experience in the risk management or compliance industry is a plus