Solutions Engineer

September 10

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Promise

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Promise is the modern payment platform built for government, designed to meet people where they are.

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Description

• The Solutions Engineer (SE) is a key player on Promise’s sales team, acting as the product subject matter expert responsible for all technical aspects of the sales process. • The Solution Engineer will technically qualify sales opportunities, perform assessments of customer requirements, anticipate and preemptively answer prospect’s questions and objections, respond to technical RFPs, and communicate important prospect requirements to the product team. • For qualified opportunities, SEs will be responsible for presenting overviews of Promise’s solutions, demoing Promise’s products in ways that are appropriate for both business and technical audiences, and creating implementation proposals and statements of work. • Additional responsibilities include doing effective discovery, crafting innovative content, and developing technical documentation. The ideal candidate will possess a strong combination of selling and technical acumen, with an ability to surface customer business and technical requirements and figure out how they map to Promise products.

Requirements

• A Bachelor’s degree in a technical field such as Computer Science, Engineering, Information Technology, or related field, or work experience that gives you equivalent technical acumen. • At least 5 years of experience in a solutions engineering role or similar in a dynamic environment such as software startups and/or fast-paced enterprise software companies. • Experience working with government agencies, utility companies, and/or other large institutions (e.g. hospital systems, school districts, etc.) • Experience using technology to assist low-income households. • Experience integrating with legacy/enterprise software systems. • A strong understanding of technical concepts and the ability to translate these into tangible benefits that will excite prospective customers. • Excellent verbal and written communication skills. You are capable of engaging and influencing various audiences, including executive, business, and technical audiences. • An ability to ask good questions and really listen to the answers; to discover what is driving fear, uncertainty, and confusion so that you can resolve it. • A collaborative approach, working closely with sales teams and adapting to evolving market demands. • Willingness to travel as needed to meet with clients and support sales activities (~25-50% of the time).

Benefits

Offers Equity