Licensed Customer Care Advocate
August 22
🏡 Remote – Anywhere in California
Description
• Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) • Educate customers to help them understand the benefits of our insurance and non-insurance products. • Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. • Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. • Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. • Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. • Perform other duties as assigned.
Requirements
• Active Property & Casualty Producer license required • Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. • Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. • Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry. • Proficiency with productivity and task management tools like MS Office and G-Suite. • In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). • Roll-up-your-sleeves mentality and a proactive approach to problem-solving. • Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. • An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment.
Benefits
• Comprehensive contributions to medical, dental and vision for colleagues and dependents • Generous PTO and Paid Holidays • 401k with company match • Pumpkin Insurance and preventative care for every pet in your family • The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions • Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!
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