Redis
The world's leading real‑time data platform
In-Memory Database • NoSQL • Redis • Caching • Key Value Store
501 - 1000
Desktop Administrator
5 days ago
🏢 In-office - Bay Area
Redis
The world's leading real‑time data platform
In-Memory Database • NoSQL • Redis • Caching • Key Value Store
501 - 1000
Description
• Support a growing end-user environment of 900+ laptops (75% Apple macOS, 20% Microsoft Windows, and 5% Linux) • Provide onsite (San Francisco, CA and San Jose, CA) and remote tier 1/2 system support for corporate users • Assist EU/UK, Israel, and APAC users as needed • Conduct routine patching and security assessments to ensure a secure computing environment • Manage maintenance and recurring tasks such as fulfilling audit requests, account reviews, and help desk metrics • Perform maintenance of onsite hardware and systems such as printers and AV equipment in local Redis offices • Update processes and procedures to ensure compliance with audit and customer requirements.
Requirements
• 3+ years experience managing Apple devices in an enterprise environment • 3+ years experience managing Microsoft Windows devices • 2+ years experience administering Google Workspace/G Suite. • 2+ years experience administering collaboration tools, such as Slack and Zoom • Understanding of endpoint security solutions such as Crowdstrike Falcon • Hands on experience administering Zoom Rooms and AV systems • Knowledge of core network hardware and concepts (switches, routers, wireless, TCP/IP, DNS, DHCP) • Ability to troubleshoot, diagnose, and resolve end-user issues in a timely manner • Outgoing and collaborative personality
Benefits
• Competitive salaries and equity grants • Unlimited time off to promote a healthy work-life balance • H/D/V coverage along with 401K, FSA, and commuter benefits • Frequent team celebrations and recreation events • Home internet & phone stipend • Learning and development opportunities • Ability to influence a high-performance company on its way to IPO
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