RELEX Solutions
Our unified supply chain and retail planning platform helps retailers and consumer brands sell more and waste less.
retail planning • supply chain planning • demand forecasting • automatic replenishment • space planning
1001 - 5000
Customer Success Manager - US West
June 21
🏢 In-office - San Francisco
RELEX Solutions
Our unified supply chain and retail planning platform helps retailers and consumer brands sell more and waste less.
retail planning • supply chain planning • demand forecasting • automatic replenishment • space planning
1001 - 5000
Description
• Having your finger on the pulse of your customer's operations and business strategy • Working with customers to optimize their processes and identify opportunities for improvement • Monitoring customer's key performance metrics and taking necessary actions to improve them • Facilitating recurring steering meetings with customers • Working closely with Service Delivery Manager to plan and coordinate version upgrades • Managing customer solution improvements and working directly with RELEX Value Development team • Providing thought leadership, innovation, and having the confidence to challenge business strategy with customers • Acting as primary escalation points for business operations
Requirements
• Minimum 2-5 years of relevant work experience in SaaS Customer Success Management or related roles • Experience in managing customer accounts, cross-selling, and upselling opportunities • Industry experience with retailers, preferably Tier 1 retailer • Master's or Bachelor’s degree in related field
Benefits
• Competitive compensation • The choice to work wherever and however you are most productive • 15 days of paid time off, 12 paid sick days, and 13 company holidays • Up to 2 paid volunteer and charity days a year • $500 work-from-home stipend • Maternity and paternity leave covers 12 weeks at full pay
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