Sales Manager

August 31

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Sentral

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The leading full-service residential hospitality company, enabling Class A owners to unlock more NOI and asset value.

Multifamily property management • Hospitality • Customer Experience • Operations • Asset Management

201 - 500

Description

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service. • Establish rapport with residents and guests so they always feel loved. • Engage in daily leasing huddles, discussing leasing goals, host recruitment, prioritizing available units, and soliciting feedback to stay on top of game. • Create a personal and inviting environment for all prospects and residents. • Effectively motivate staff members daily to promote a positive and exciting work environment. • Perform and oversee leasing efforts, such as conducting property showings, qualifying applicants, closing prospective residents, and notifying applicants of approval or denial. • Keep the resident up-to-date database while monitoring occupancy and availability of units. • Maintain Availability List and Status Report, determine the termination date of lease rentals. • Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours. • Complete accurate Daily Reports to ownership reflecting tour information and lease count. • Conduct market analysis, prepare market surveys, and assist in the off-site marketing program. • Spearhead Renewal Workflow with Experience Team to meet appropriate notice period. • Partner with the Marketing Department to organize and create Prospective Resident events to increase visibility and sales. • Build the company image by cultivating relationships with influential companies and figures throughout the area and through attending networking events and relevant industry events. • Assist resident inquiries with ledgers, rentable items, lease generation, transfers, and violations leading up to evictions. • Assist with eviction of residents in compliance with court order and directions from the Legal team. • Coordinate with staff to maintain current leases, collect payments, post rental payments, and impounds as due, and remove completed payments and impounds. • Assist in completing accurate Deposit Accounting for move outs with the Director of Building Services to ensure proper assessments are charged and documented. • Maintain all signage in optimal condition and visibility, including proper lighting and visible to street traffic. • Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Director of Building Services. • Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances. • Manage current lease audits, property inventory, and service contracts, arrange new contracts, and terminate existing contracts as required. • Conduct home inspections to determine and report completeness, functionality, and condition prior to occupancy with the Director of Building Services. • Complete all equipment and supply leases/purchases for the property. • Train new sales/leasing associates. • Perform other related duties and assignments as needed and assigned.

Requirements

• Bachelor’s Degree or equivalent experience preferred. • Management/employee development experience. • Success in Leasing environment. • Proficiency with Yardi, CRM, Rent Café. • Solid understanding of Microsoft Office (Outlook, Excel, Word). • Strong knowledge of operations with budget formulation. • Ability to work independently and as part of a team. • A drive towards high-performance sales and a passion to be first in class. • Analytically minded with the ability to swiftly pivot when market or team dynamic changes. • Must possess strong attention to detail, leadership skills and sales ability. • Demonstrated ability to lead teams. • Strong oral and written communication skills. • Great time management skills. • Computer literate with capability in email, MS Office and related communication tools. • Must be willing to participate in training in order to comply with new or existing laws. • Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem. • Ability to work a flexible schedule, including evenings and weekends.

Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. • Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members. • Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match. • Career Development: We offer extensive learning and development opportunities to support growth.