Customer Support Manager
July 18
🏢 In-office - San Francisco
Description
• Build, scale, and support relationships with customers • Train team members and provide employee development • Supervise customer support • Act as a direct line of contact to customers • Partner with Risk and Engineering • Iterate over communications and processes • Provide white glove service to end buyers and merchants • Own metrics and reporting for hitting KPIs and SLAs
Requirements
• 5-7 years of Customer Success/Support experience • 2-3 years of leadership experience • Impeccable attention to details • Ability to translate data into solutions • Excellent communication skills • Autonomous and proactive • Proficiency in Google Suite/Microsoft Office Suite and CRM tools
Benefits
• Be an early team member at a Y-Combinator-backed startup • Opportunity to join a fast-growing organization • Learn from seasoned founders and operators • Have ownership and responsibility in a tight-knit team
Apply Now
