Customer Service Representative
June 28
🏢 In-office - Los Angeles
Description
• Answer calls and emails in a timely manner to maximize customer satisfaction • Learn product line and resolve entry level issues for the customers • Manage and monitor daily assignments through the customer service team • Identify and resolve customers’ needs, wants, and issues to ensure satisfaction and retention • Research every issue and provide solutions to customers • Investigate and report claims to shipping carriers, such as UPS, FedEx, USPS • Coordinate pickups and returns between customers and shipping agents • Enter and process customer orders as needed. • Monitor delayed shipments • Assisting with assigned projects with customer service department
Requirements
• 3 years of customer services experience • Work experience in Technology, Machining, or Industrial type companies • Strong phone and verbal communication skills • Adaptable to different personality types • Familiarity with CRM technology • Always customer-centric • Ability to professionally manage and adapt to customer support incidents • Strong organizational and time-management skills • Ability to multitask • Self-motivated • Ability to identify and resolve problems • Adapt to constantly changing priorities
Benefits
• 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off
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