Avanade
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem$1. .$1
IT Services • Microsoft Dynamics • Microsoft • SharePoint • CRM
10,000+
Customer Support Representative
June 3
🏢 In-office - Los Angeles
Avanade
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem$1. .$1
IT Services • Microsoft Dynamics • Microsoft • SharePoint • CRM
10,000+
Description
• Answer customer product questions, assist with orders, track returns, accept payments for online products • Document customer interactions in a tracking system • Handle fax, e-mail, and phone inquiries • Track calls and service requests • Escalate problem calls to other service providers • Occasional warehouse product management support • Perform other tasks as assigned
Requirements
• 6 months of customer interaction experience • Phone sales or support experience is preferred • Experience working in an office setting using fax, e-mail and phones preferred • Experience providing support to end users on web site navigation ideal • Excellent customer service and phone etiquette skills required • Excellent communications and interpersonal skills required
Benefits
• Medical and dental coverage • 401k plan with employer contribution • Paid holiday, vacation, and sick leave • Metro-check program • Tuition reimbursement
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