Director, Sales Operations

July 27

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SmithRx

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SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.

Healthcare • Pharmaceuticals • Healthcare IT • Pharmacy Benefit Management • Pharmacy Benefits Management

51 - 200

💰 $20M Series B on 2022-03

Description

• SmithRx’s revenue team is seeking a seasoned Revenue Operations leader to join our growing team • Collaborate directly with senior executives to identify and execute initiatives that propel revenue growth and optimize sales team performance • Responsible for implementing and managing revenue-related systems, deep diving into revenue performance, and implementing new processes and policies based on your findings • Lead the identification, development and implementation of new programs, processes, frameworks and products to streamline Revenue Operations, ensuring efficient end-to-end GTM execution, and collaboration with cross-functional teams to identify sales growth opportunities • Quarterback concurrent projects, ensuring clear communication and comprehensive documentation for seamless execution and team alignment • Develop and maintain robust sales reports and dashboards that track key performance indicators (KPIs) and translate insights into actionable strategies for revenue growth • Analyze sales data and performance metrics to identify areas for improvement and implement solutions that optimize the sales engine • Maintain ongoing reporting of pacing and sales forecast, including regular reviews with internal customers and revenue gap closure planning • Perform bottom-up revenue planning by client and product / revenue stream (working in close partnership with Sales and Finance) for budgeting and allocations • Become the trusted advisor and subject-matter expert on internal sales tools and processes, empowering the team with in-depth knowledge • Provide comprehensive training and support to sales and marketing teams on revenue-related processes and systems, ensuring successful adoption and driving results • Collaborate with stakeholders to create and administer sales quota, territory and competitive compensation plans that incentivize and reward top sales performance • Work closely with Legal, Implementations, and Account Management teams to drive efficient onboarding of new clients, including client contract management • Advance our data analytics capabilities from descriptive (what happened) to diagnostic (why it happened), predictive (what will happen) and ultimately to prescriptive (what should we do to make it happen) • Develop a data-driven approach to sales and churn forecasting that leverage both leading and lagging indicators and front-line knowledge of potential outcomes • Work cross-functionally with internal partners to ensure strategy alignment across the organization and ensure seamless collaboration • Drive critical issue resolution and eliminate roadblocks. Serve as the key escalation point for critical issues and initiatives impacting the sales team • Foster an inclusive and supportive environment where team members of all backgrounds and experiences feel valued, empowered, and can contribute their best work

Requirements

• 10+ years of experience in Revenue/Sales Operations, with 3+ years of people leadership experience, demonstrating a proven track record of successful execution and achieving business goals • Startup experience, where you thrived in a fast-paced environment, is a strong plus • Experience in software / employee benefits / healthcare industries is a plus • Bachelor's degree or equivalent experience, advanced degree or MBA preferred • Expertise in Salesforce with a deep understanding of its functionality and best practices. Demonstrated experience with certifications like Salesforce Administrator or equivalent, coupled with proficiency in <Sam to add additional tools that apply> • Exceptional analytical skills and a keen eye for detail. Experience with Looker or similar data visualization tools is a plus, allowing you to transform data into actionable insights for key stakeholders • Excel at both written and oral communication, adeptly presenting revenue KPIs and QBRs to audiences including senior leaders, small groups, and non-technical stakeholders • Proven track record of delivering impact across multiple go-to market teams including sales, customer success and marketing

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities