Technology Administrator

August 23

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Soligent

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Solar Distributor Since 1979

Solar • Off-Grid • Batteries • Hybrid Systems • Financing

51 - 200

Description

• Investigating user problems and identifying their source; determine possible solutions; testing and implementing solutions; notating trends and analyzing solutions for scale. • Troubleshooting networks, systems software, hardware and applications to identify and correct malfunctions and other operational difficulties. • Assisting personnel across all departments as a technology subject matter expert and resource. • Developing and conducts various training and instruction for new and existing users on hardware and software • Creating a positive customer experience (internal and external) by providing support for questions or issues with web applications, including account creation, login processes, and web orders. • Resolving and managing a ticket queue of help desk support tickets and routes to appropriate resources if needed. • Managing user setup, updates, and employee start end date activities (for both hardware and software). • Maintaining confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. • Evaluating technology vendor relationships and utilization of technology resources and recommend changes to optimize service and minimize cost. • Analyzing technology billing for correct amounts, coding errors and areas of improvement • Assisting the technology department and working on other projects as needed • Working with and guiding technology partners on solutions and company improvements • Creating of internal Ticketing System requirements as needed • Other duties as assigned by Manager.

Requirements

• Experience working with desktop and cloud applications including MS Office applications, MS Administration, AWS, O365, InTune, AzureAD, Jira IT Service Management, Asana, & Zoom. • Additional understanding in PowerBI, Amazon, Redshift, RFSmart, Fivetran is a plus. • Act as an administrator of various business applications within the business • Experience working with PCs, laptops, monitors and mobile device configurations and setup. • Proficient with an Enterprise Resource Planning (ERP) tool - NetSuite preferred • Strong customer service and active listening skills. • A strong attention to detail and an excellent sense of urgency. • Excellent communication skills, good design sense, and a creative outlook • Strong organizational skills, including the ability to handle multiple projects and tasks in a fast-paced, deadline-driven environment. • Commitment to excellence and high standards. • Flexibility and innovation as a team player. • Be people and solution oriented with excellent technical and problem-solving abilities • Willingness to learn new systems and processes • Bachelor’s degree in a technical field such as Computer Science or Information Technology, or equivalent applicable work experience.

Benefits

• Medical • Dental • Vision • 401K • HSA • FSA • Flexible PTO