Senior Manager, Client Experience
September 7
🏢 In-office - San Francisco
Description
• Serve as a primary day-to-day client contact, provide tactical counsel, manage workflows, lead projects, and anticipate needs of the client and team • Serve as a key day-to-day player in the fast growing West Coast and North America technology practice in addition to contributing to the strength of the West Coast and North America Corporate practice. • Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders • Generate story ideas and topic angles, draft media relations materials, and pitch media to land earned coverage • Track status of account activities and take a lead role in proactively sharing updates with clients • Assist in account budgeting recommendations and ongoing tracking • Serve as a role model to team members and delegate tasks as appropriate while still remaining accountable for outcomes
Requirements
• BA or BS in communications or related field • 6-7 years of related communications experience • Experience in the technology sector, ideally enterprise technology. • Ability to think critically about account work, ask questions as needed and effectively solve problems • Exceptional judgment when working with team members, client contacts and partners • Be a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programs • Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels • Strong time management skills and attention to detail • Ability to adapt quickly to changes • Demonstrates potential to lead multiple accounts and interact with senior level clients • Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization • Proficiency in Microsoft Office Suite, online services, and AP style writing is essential
Benefits
• Medical • Dental • Vision • 401k (with employer match) • Tuition Reimbursement • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul • MyDays – Flexible holiday schedules • Short-Term Disability • Paid Employee Family Leave • Family Building Benefit
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