Telesign
Digital Identity & Programmable Communications
Account Security • Account Access & Usage • Account Recovery • 2-Factor Authentication • 2FA
501 - 1000
Principal, Customer Success Manager
September 5
🏢 In-office - Los Angeles
Telesign
Digital Identity & Programmable Communications
Account Security • Account Access & Usage • Account Recovery • 2-Factor Authentication • 2FA
501 - 1000
Description
• Manage account management activity for strategic clients • Maintain high customer satisfaction and drive growth • Act as escalation point for customer issues • Lead business reviews and collaborate with teams • Monitor customer metrics and maintain account plans • Advocate for customer needs internally
Requirements
• 5+ years of strategic enterprise client service and account management experience in a similar B2B environment. • Exceptional interpersonal and communication skills, customer-centric, self-motivated and results oriented. • Experience in Excel, Salesforce, Jira/Zendesk. Kibana and SQL are a plus. • Bachelor’s Degree or equivalent customer success experience
Benefits
• Flexible working environment • Fitness reimbursements • Grubhub gift certificates • Year-long MasterClass subscription
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