VP, Enterprise Customer Experience

August 23

Apply Now

Receive Emails with Similar Jobs

Culture Amp

WebsiteLinkedInAll Job Openings

Employee engagement, performance & development tools and insights you need to build an employee experience people love.

Employee Engagement • Engagement Surveys • Exit Surveys • People Analytics • Employee Intelligence

501 - 1000

💰 $100M Series F on 2021-07

Description

• Join the Culture Amp mission to enhance employee experience for Global Enterprise customers. • Ensure Gross Revenue Retention (GRR) and Customer Satisfaction. • Lead multi-disciplinary teams, fostering a customer-centric approach. • Collaborate with executive leadership to align customer initiatives with business strategy. • Expand People Science offerings and establish key performance indicators for services delivery. • Advocate for customer needs within product development and marketing strategies. • Manage and develop regional heads and training programs for team leaders. • Drive customer engagement initiatives and measure success through data-driven approaches.

Requirements

• 10+ years of experience as a multi-disciplinary leader overseeing Customer success, Account management, Professional services or related roles within the SaaS industry. • Proven experience managing and scaling customer teams for Enterprise customers. • Strong understanding of SaaS business models and Enterprise customer dynamics. • Excellent leadership, communication, and interpersonal skills.

Benefits

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success • Programs, coaching, and budgets to help you thrive personally and professionally • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people • Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work • Team budgets dedicated to team building activities and connection • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time • Extended year-end breaks: An extended refresh period at the end of year • Excellent parental leave and in work support program available from day 1 of joining Culture Amp • 5 Social Impact Days a year to make a positive impact on the community outside of work • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office • Medical insurance coverage for you and your family (Available for US & UK only)