Sprig
Go beyond analytics and elevate your product with user insights, delivered fast.
Artificial Intelligence • Machine Learning • Big Data • Data Science • Customer Experience
51 - 200
Strategic Customer Success Manager
August 28
🏢 In-office - San Francisco
Sprig
Go beyond analytics and elevate your product with user insights, delivered fast.
Artificial Intelligence • Machine Learning • Big Data • Data Science • Customer Experience
51 - 200
Description
• Join Sprig as a Strategic Customer Success Manager where you’ll have the chance to work with product teams at leading tech companies. • Collaborate closely with customers to understand their needs, provide guidance, and ensure they achieve their business objectives. • Manage the end-to-end customer experience, from onboarding through engagement, for a small number of large customers. • Act as a trusted advisor, providing expert guidance, and developing scalable strategies.
Requirements
• 7+ years of strategic customer success or analytics practice with Fortune 500 client facing experience preferred. • Proven experience managing a strategic portfolio of clients. • Strong project management or organizational skills and an ability to multitask without difficulty. • Growth Strategies: Success in identifying opportunities for upselling, cross-selling, and expanding customer accounts. • A Storyteller: Excellent verbal and written communication skills with proven ability presenting to various stakeholders. • Technical aptitude and/or sales background. • The ability to travel 25% of the time.
Benefits
• Competitive Salary • Competitive Employee Equity • 401K Program • Medical, Dental, and Vision Benefits • FSA/HSA Benefit • $150/month Commuter Benefit • Additional Wellbeing Benefits • Flexible Paid Time Off • Paid Parental Leave • Professional Development Stipend • Hybrid Office Policy • Lunch available 5x a week in SF and NYC • Dinner available 3x a week in SF • Company Sponsored Social Events
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