Operations (Ops) Team Lead
March 12
🔄 Hybrid – San Francisco
Description
Experience as a people manager, and/or operations lead • Strong written and verbal communication skills • Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues • Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.) • Self-motivated with a proven track record • Team player and willing to assist when and where needed • Ability to analyze data and establish measurable action plans to improve performance
Requirements
• Bachelor's Degree or equivalent experience • Driving program specific knowledge
Benefits
• Manage team of Data Collection Driving Operations field resources • Drives day-to-day operations following standard operating procedures • Assist in identifying knowledge gaps, coaching, mentoring and the professional development drivers • Conduct periodic reviews with teams and Driving Program Managers • Facilitate teams meetings to disseminate relevant information to the Team • Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed • Provide Subject Matter Expert (SME) advice on regional issues and concerns • Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations • Participate in weekly and monthly business review meetings with internal and externalstakeholder • Assist in gathering and analyzing reporting details • Provide status reports (weekly, monthly, etc.) as required • Support with special projects; Invoice verification, and reporting metrics as needed • Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs • Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization • Assist in adherence to quality, safety and financial controls • Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction. • Provide insight, guidance, Continual Service Improvement and Service Assurance support • Assist in driving service improvement programs and initiatives • Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions • Escalate issues (performance/functional) to management team as needed • Additional duties as defined
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