Varsity Tutors, a Nerdy Company
Seamlessly connecting experts and learners in any subject, anywhere, anytime
Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet
501 - 1000
Senior Manager - Operations
September 12
🏡 Remote – Anywhere in California
Varsity Tutors, a Nerdy Company
Seamlessly connecting experts and learners in any subject, anywhere, anytime
Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet
501 - 1000
Description
• Varsity Tutors is looking for a Senior Manager, Operations to optimize company operations. • Lead and manage portions of the Retention & Market Operations Teams. • Drive efficiencies and resolve complex operational challenges across domestic and international markets. • Build processes, tools, and reporting to enhance operational discipline and customer interactions.
Requirements
• Completion of a 4-year bachelor's degree or equivalent experience • 5+ years operations management with a history of organizing teams and completing high volume tasks • 5+ years of experience in modeling unstructured and complex business problems with operational and financial elements as mathematical models • Strong understanding of how to effectively leverage and manage third party BPO vendor relationships and partnerships • Ability to analyze and draw meaningful insights from customer data, feedback, and performance metrics to make informed decisions • Desire for a high level of responsibility and ownership • Experience with Zendesk strongly preferred • Advanced skills with Excel or equivalent required (dashboards, v-lookups, pivot tables), SQL preferred
Benefits
• Competitive salary, variable compensation, and equity (restricted stock units) in the company • Healthcare Plans (Medical, Dental, Vision, Life) • 401k Company Matching Plan • Maternity, Paternal, and Adoption Leave • Remote Position • Flexible PTO • Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes) • Once-in-a-lifetime opportunity to help transform how the world learns! • Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
Apply Now
