Customer Solutions Architect (Video API)

August 30

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Vonage

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Communications APIs. Unified Communications. Contact Centers. Now we're talking.

UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications

1001 - 5000

💰 $225M Post-IPO Debt on 2014-08

Description

• Utilize your interpersonal communication skills and technical expertise to build trust with the customer, get a detailed understanding of the customers requirements, design and present Vonage API CPaaS solutions. • Host remote and face to face meetings with customer developers, product managers and C-level business decision makers to understand their technical needs, presenting the Vonage API CPaaS solutions and services and ultimately validating that their technical needs can be met. • Respond to customer RFPs, InfoSec and other technical inquiries. • Expert in all things CPaaS with in-depth knowledge about Video (WebRTC) APIs is a requirement. Knowledge in other communication APIs, such as Voice (VoiP), Messaging (SMS, MMS, Social and business channels such as WhatsApp, FB) is a big plus. • Work closely with Sales Managers on new and existing accounts by leading the technical perspective of the customers projects.

Requirements

• A customer driven focus and the ability to quickly pivot in a fast paced environment. • In depth CPaaS Video / WebRTC knowledge with 5 plus years hands-on experience in designing/developing/deploying/managing complex customer solutions. • Demonstrated competency in one of the following: • Web development (Javascript, HTML.), backend development (Java, C#, Python, PHP etc.), mobile development, IP-based real-time communications (WebRTC) • Keen ability to assess and analyze real-life and/or customer requests, and provide solutions while possessing a passion for delivering impactful, cut through the clutter, ideas versus standard telecom presentations • Experienced remote worker and traveler - organized, great written and verbal communication skills and efficient with a self starter attitude. • Familiarity with Cloud platform (such as: AWS, MS Azure, Google, IBM) and Cloud Architecture • Good understanding of CPaaS and other SaaS solutions (CCaaS and UCaaS solutions.

Benefits

• Medical, Vision, and Dental Coverage • Health Savings Account (HSA) • Income Protection • Maternity & Paternity Leave • 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options • Unlimited Discretionary Time Off • Three Paid Volunteer Days a Year • Tuition Reimbursement • Voluntary Legal Plan • Optum Employee Assistance Program • Discount on Auto, Home & Pet Insurance