Head of Solutions Architecture
August 19
🏢 In-office - San Francisco
Description
• We’re looking for a Head of our Solution Architect team who is passionate about solving complex business challenges through innovative technical solutions. • Design and execute strategic initiatives aimed at founding and evolving the SA programs at Orb, with a focus on predictably increasing revenue, and net new logo acquisition. • Hire and manage a team of technical SAs to build a best-in-class prospect/customer experience that builds trust every step of the way. • Develop, automate, and scale customer lifecycle events including discovery & POC workflows, partnering with our customer success teams to ensure continuity, and contractual capacity planning. • Drive value and measurable customer outcomes through the use of the Command of the Message framework.
Requirements
• 3+ years of experience in a leadership capacity in a highly complex technical SA/SE organization • 3+ years of experience in a technical role, preferably in SaaS, cloud infrastructure, or billing technology. • Previous experience partnering with sales, product management, customer success to build process and repeatable motions • Demonstrated ability to design and implement technical solutions that address complex business challenges through a value-selling lens. • Excellent ability to translate technical concepts into non-technical language and vice versa, tailored to the audience. • Strong empathy and understanding of customer needs, with a proven track record of building and maintaining strong customer relationships. • Experience working with cross-functional teams to drive successful outcomes. • A continuous learner who stays curious about new technologies and methodologies. • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. • Previous Sales Methodology training (e. g. MEDDIC, SPIN, Challenger Sales) is a plus. • Not afraid to take calculated risks and innovate while balancing pragmatism. • Ability to act as a thought leader by sharing best practices through forums such as Webinars, Orb blogs, whitepapers, reference architectures, and public-speaking events.
Benefits
• Medical insurance - 100% coverage for you and dependents • Dental, vision, and life insurance • Unlimited PTO, with 15 days minimum encouraged • 401k plan • 16-week paid parental leave with equity vesting • Commuter stipend • Catered lunches in the office
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