AppsFlyer
Top brands use AppsFlyer to build great products, create exceptional experiences, and preserve customer privacy.
Mobile Apps Marketing • Marketing • iPhone • Android • App Store
1001 - 5000
Support Engineer
2 days ago
🏢 In-office - San Francisco
AppsFlyer
Top brands use AppsFlyer to build great products, create exceptional experiences, and preserve customer privacy.
Mobile Apps Marketing • Marketing • iPhone • Android • App Store
1001 - 5000
Description
• Take end-to-end ownership of customer technical issues • Serve as point of contact on customer escalations • Work with AppsFlyer’s R&D and product teams • Enrich our client Knowledge Base with relevant technical information • Create and lead support improvement processes • Provide product feedback and insights to the business and R&D teams • Manage various internal projects • Being a technical advocate for select VIP customers
Requirements
• 2+ years of experience in Support Engineering roles or related field • Passion for solving customer issues in a fast-paced environment • Experience in SQL querying and managing data • Structured and process-oriented • Ability to learn new technologies quickly • Knowledge of any programming languages • Technical aptitude for learning Mobile Marketing Ecosystem and AppsFlyer Product • Excellent written and verbal communication skills • Multitasking, dependable, motivated, self-starter, with the ability to work independently • Passion for delivering outstanding customer experience • Ability to collaborate cross-functionally on a global scale
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