Banyan Infrastructure
Banyan Infrastructure combines financial and technological innovation to accelerate the deployment of solar, wind and other critical infrastructure around the globe$1. .$1
11 - 50
Customer Success Manager
March 15
🏢 In-office - San Francisco
Banyan Infrastructure
Banyan Infrastructure combines financial and technological innovation to accelerate the deployment of solar, wind and other critical infrastructure around the globe$1. .$1
11 - 50
Description
• Serve as internal advocate for customers • Own customer relationships from implementation to lifetime • Lead customer meetings and discovery sessions • Develop customized success plans • Ensure customers utilize all features and services • Gather product feedback and advocate for new features • Create onboarding materials and conduct training • Manage incoming support requests • Run regular cadence calls and business reviews
Requirements
• 5+ years of professional experience, 3 years in Customer Success or similar B2B SaaS role • Strong relationship building skills with key decision makers • Excellent project management and organizational skills • Strong written, verbal, and presentation skills • Ability to connect with diverse individuals • Intellectual curiosity and adaptability • Ability to thrive in a startup environment • Knowledge of core enterprise software • Passion for Banyan’s mission • Previous experience in climate, renewable energy, or ESG (not required) • Exposure to project finance or investing (not required)
Benefits
• 100% paid health benefits through HRA • 401K with 6% match • at work meal offerings via MealPal • commuter benefits program • professional development • parental leave program • flexible time off policy
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