Customer Success Manager - US (San Francisco)

March 12

Apply Now

Receive Emails with Similar Jobs

Encord

WebsiteLinkedInAll Job Openings

The Active Learning Platform for AI & Computer Vision

computer vision • artificial intelligence • machine learning • software-as-a-service

51 - 200

Description

• This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Success function and have a massive impact on a high growth business. As a Customer Success Manager, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, healthcare. You will also work closely alongside the wider Growth and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies. You will be in for a fun ride!

Requirements

• You're an exceptional communicator, both written and spoken; you are comfortable leading a meeting with the CTO of a Fortune 500 company, the founder of a fast-growing startup, or the lead ML engineer of a research institution. • You're structured and organized, and instinctively know how to prioritize your time. • You want to grow within Encord. You might want to become the best customer success, solutions engineering, or account management specialist out there and you’re looking for a company that can offer you that growth and learning opportunity to enable you to become a future leader. • You're ambitious and you want to rise faster than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever is required. • You're an entrepreneur and you want to be a part of building a business. • You're intelligent and can dip into the technical intricacies while staying focused on achieving the outcome. • You’ve consistently performed in the top percentile of whatever environment you’ve been in, whether in education, business, sport, or a CS/sales/eng team. • Nice to haves: experience working in a customer facing role for +2 years, retaining and expanding both high and low-touch accounts. You may not have any B2B / SaaS CS experience but you will have excelled at something incredibly challenging that demonstrates your grit and ability to achieve targets that others deemed too difficult. For example, you may be a career changer who did well in a different sector like banking / consulting / something else similarly intense & difficult, but now want to go on this journey of learning to build a business.

Benefits

• Competitive salary, commission and equity in a hyper growth business ahead of our Series B • Strong in-person culture: most of our team is in the office 2-5 days a week • Room to grow into anything you choose to — a year ago we were 12 people, now we're 53. We'll be growing insanely fast over the next 24 months and you'll have all the opportunities for growth as you can handle. • Generous PTO + public holidays