Coperniq Inc.
Workflow management software for solar & energy contractors ⚡️🌎
Solar Project Management • Project Management • Solar
11 - 50
Customer Success Manager
March 16
🏢 In-office - San Francisco
Coperniq Inc.
Workflow management software for solar & energy contractors ⚡️🌎
Solar Project Management • Project Management • Solar
11 - 50
Description
• Driving customer adoption by demonstrating how to leverage the full power of the platform • Liaising with Sales, Marketing, and Product teams to improve customer value and reduce churn • Identifying upsell opportunities to increase revenue and ensure customers maximize value from services • Anticipating customer needs and proactively driving solutions • Developing deep relationships with customers, understanding their business goals to guide them through their transformation journey • Conducting regular check-ins with customers, promptly addressing any concerns or issues they might have
Requirements
• Minimum of 3 years of experience in Customer Success roles, in SaaS or tech companies • Experience in successfully scaling customer success operations in an early-stage company • Strong interpersonal skills and problem-solving abilities • Serving a blue-collar audience is a plus
Benefits
• $80k-$140k base salary • 0.1% - 0.2% stock options • Comprehensive Health Benefits: 90% coverage for medical, dental, and vision insurance • 3 weeks PTO • Professional Development Opportunities
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