Senior Manager, Fraud Operations

July 11

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Crunchyroll

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Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love$1. .$1

community • streaming video • social-networking • anime • Asian entertainment

1001 - 5000

💰 $22M Venture Round on 2015-11

Description

• We are looking for a Senior Manager, Fraud Operations to join the Trust & Safety team and help us enhance our fraud strategy and improve our workflows • Handle fraud cases, chargebacks, and vendor management and create a mitigation and fraud strategy by identifying patterns • Use data to provide insights • Collaborate with Product, Engineering, and Legal teams to mitigate fraud and develop product strategies to improve our fraud detection, remediation, and prevention strategies • Enhance our fraud program through hands-on and strategic efforts to protect Crunchyroll users

Requirements

• 5+ years of experience in fraud management in a B2C environment, such as a subscription-based business in the streaming or gaming industry • 3+ years of experience with people management • Experience with chargeback management and optimizing chargeback workflows • Experience creating a mitigation and fraud strategy by identifying patterns and leveraging insights • Vendor management and operations skills, including headcount management and performance monitoring • Experience collaborating with Product, Engineering, and Legal teams • Proficiency in SQL, Python, or R for data analysis and investigation purposes • Solid investigation experience and ability to conduct detailed fraud investigations • Experience managing first-party and third-party payment processors • Bachelor’s degree in Business, Finance, Computer Science, or a related field

Benefits

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually • Flexible time off policies allowing you to take the time you need to be your whole self • Generous medical, dental, vision, STD, LTD, and life insurance • Health Saving Account HSA program • Health care and dependent care FSA • 401(k) plan, with employer match • Employer paid commuter benefit • Support program for new parents • Pet insurance and some of our offices are pet friendly!