Manager, Enterprise Customer Success
August 13
🏢 In-office - San Francisco
Description
• We’re looking for a customer-centric, strategic, and experienced leader to manage part of our Enterprise CSM team. • Your leadership will have a direct impact on driving customer growth, developing the team, and delivering on our core goal to retain and grow customers. • Our CSMs are trusted advisors to revenue and operational leaders. They drive strategic plans and business transformation while delivering measurable business impact.
Requirements
• 3+ years experience in building and managing high performing CSM teams in B2B enterprise SaaS • 8+ years of experience in customer facing roles • Passionate about developing people and coaching your team to meet their full potential • Demonstrated ability leading a customer facing team — helping your team prioritize and manage their book of business, develop and drive best practice operations, and drive deep strategic value for customers • Experience owning and managing customer renewals and revenue targets • Track record of aligning with customer executives, driving value conversations and tight alignment with VP and C-suite stakeholders, particularly enablement, go to market, and revenue operations leaders • High business acumen and understanding of the inner workings of revenue teams, and how operating rhythms operate successfully • Experience driving multithreaded relationships with large, matrixed organizations • High energy leader with excellent collaboration skills to drive forward cross-functional customer projects and processes with Sales, Professional Services, Product, Support, and Gong executives • Track record of not only operating, but succeeding in a fast-paced, high-growth environment • Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, and challenging conventional wisdom. If that’s you too, we want to hear from you!
Benefits
• Variety of medical, dental, and vision plans designed for you and your family’s needs. • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. • Mental Health benefits with covered therapy and coaching. • 401(k) program to help you invest in your future. • Education & learning stipend for personal growth and development. • Flexible vacation time to promote a healthy work-life blend. • Paid parental leave to support you and your family. • Company-wide recharge days each quarter. • Work from home stipend to help you succeed in a remote environment.
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