Aftersales Manager
July 2
🏢 In-office - Los Angeles
Description
• Guarantee the service lead time and quality of repairs over time. • Function as key liaison between Czinger Vehicles and retail dealer network service staff. • Manage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making process. • Master the management of physical, system/ERP flows, and reports in order to identify any drift. • Understand and anticipate the seasonality of the repair activity on different time scales based on repair and sales history. • Develop skills and versatility of the technical resources available through appropriate training. • Master the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization, etc). • Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards). • Identify opportunities for improvement and implement the corresponding improvement processes, including inter-market best practices. • Ensure the maintenance of the dealer workshop organization, as well as the facilities, equipment and tooling. • Ensure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs). • Required to understand and keep abreast of all federal, state and local regulations that affect their operations. • Implement a decision-making process shared and understood by all teams to initiate the necessary corrective actions to maintain performance over time. • Drive market communication across the decentralized network; work with local delegate(s) and monitor the activity of the network.
Requirements
• At least 5 years’ experience working as an Automotive After Sales Service Manager / Director. • Excellent communicator. Multilingual is a plus. • Ability to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both personal and shared work goals. • Desire and drive to always be learning. • Excellent attention to detail, with ability to multi-task and manage deadlines at the same time. • Experience with recruitment. • Excellent interpersonal and communication skills, both verbal and written.
Benefits
• Excellent communicator. Multilingual is a plus. • Ability to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both personal and shared work goals. • Desire and drive to always be learning. • Excellent attention to detail, with ability to multi-task and manage deadlines at the same time. • Experience with recruitment. • Excellent interpersonal and communication skills, both verbal and written. • Customer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employees and departments.
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