Senior Global Operations Associate

September 4

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Flexport

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The Platform for Global Logistics

customs brokerage • freight forwarding • global trade • logistics • software

1001 - 5000

💰 $200M Debt Financing on 2022-10

Description

• Oversee and participate in the daily end-to-end handling, processing and movement of air freight export shipments. • Grow and optimize the export trade lanes from the US West Coast gateways. • Serve as the day-to-day relationship manager for internal and external partners such airlines, trucking and warehouse vendors. • Oversee day-to-day operations with these partners and act as the primary point of contact for internal and external escalations. • Act as a subject matter expert to internal partners on the commercial and sales team and participate in sales activities and business reviews with customers. • Use metrics to improve and deliver great performance, including data quality and shipment milestone timeliness. You will have internal KPIs and SLAs that demonstrate quality service delivery. • Personally represents Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities. • Oversee the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. • Participate in process and tech improvements to make our airfreight export program more efficient and state of the art.

Requirements

• Minimum 4+ years of experience in air export operations, logistics, freight forwarding, supply chain or airline operations. • Knowledge of TSA Regulations and Requirements for Air Export. • Demonstrated ability to coach small teams in day-to-day execution. • Hands-on, process-oriented, structured thinking with strong problem-solving capabilities. • Excitement to manage vendor relations and create best-in-class, innovative structures to do so. • Excellent communication, interpersonal and organizational skills. • A client service mindset; you are obsessed with client and squad happiness. • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it! • Experience generating ideas through data and forming hypothesis and developing experiments. • Experience Investigating and troubleshooting the customer’s problem. • High energy, coordination, and dedication. As we are working with and across many different time zones, some flexibility and coordination would be required at time to get the job done. • A "compliance first" attitude to keep our regulators happy and enthusiastic about.