Strategic Customer Success Manager
August 3
🏢 In-office - San Francisco
Description
• Responsible for developing & maintaining existing customer relationships while leading the customer to full adoption of our products • Proactively engage in the day to day management of the account including strategic account planning and customer success issue resolution • Conduct detailed business reviews with clients to demonstrate the ROI and value delivered by Truework aligned closely with client business objectives • Foster advocacy relationships with key strategic customers to serve as marketing conduits through case studies and promotional activities • Collaborate with team members to share best practices and continuously improve the efficiency and effectiveness of processes
Requirements
• Bachelor’s degree with 5+ years of experience in customer success or account management working with Enterprise and Strategic accounts • Exceptional client management skills and ability to stay organized with an aptitude for providing clear and articulate directions at all levels of an organization (technical, business, and C-level) • Strong customer-facing and presentation skills with the ability to establish credibility with executives • Strong empathy for customers and passion for revenue and growth • Successful candidates will be: innovative, persuasive, creative and have a genuine curiosity in their clients’ business. Goal and results oriented, optimistic, smart, value added mindset, proactive and easily adapts to change • Understand the Truework business model and have experience delivering and implementing usage-based solutions • Willingness to travel to customer locations as needed • Location preference of San Francisco and in office at least 2x a week
Benefits
• Flexible PTO policy • Learning & Development stipend • Health, Dental, Vision • Life insurance, STD, LTD • HRA for Family Planning • Equity • Commuter, FSA, HSA • 401K plan
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