Customer Success Representative (Bilingual: Spanish or Portuguese)

August 8

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Veeam Software

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Radical Resilience starts with Veeam. Keep your business running with the #1 Global Market Leader.

Data Protection • Virtual Environment Management • Data Management • Backup • Backup and Recovery

5001 - 10000

💰 Private Equity Round on 2019-01

Description

• The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. • The Customer Success Renewal Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. • The Renewal Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. • This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

Requirements

• Bachelor’s Degree required (a combination of education and experience will be considered) • Bilingual English/Spanish OR English/Portuguese • Previous product or services sales experience in software or related industry is a plus • Previous support and/or maintenance renewal sales experience • Superb customer service skills are required • Excellent verbal and written communications skills • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas • Ability to work in a semi-autonomous and fast-paced environment • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls • Experience compiling, querying, analyzing and reporting data • Proficiency with SalesForce.com is desirable • Basic knowledge of virtualization industry and the ability to relay information to the partner community