Manager, Customer Success Strategy & Operations

July 12

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Collaborative analytics built for the cloud

Data Analytics • Business Intelligence • Data Visualization • Cloud Data Warehouses • Spreadsheet

201 - 500

Description

• As the Manager of Customer Success Strategy & Operations reporting to the VP of Customer Success, you will be responsible for leading the strategy and operations of the Customer Success organization. • Drive the retention/expansion/growth of customers by developing and implementing strategic Customer Success initiatives, optimizing operational processes, and ensuring the execution of Customer Success programs. • Leading territory planning, customer segmentation, and own all territory management execution. • Coordinating with Customer Success and GTM organizations on systems and process improvements. • Effectively communicating with senior leadership, providing regular updates on Customer Success operations metrics, strategic insights, and improvement recommendations.

Requirements

• Minimum of 5-7 years of professional experience, ideally in consulting or sales strategy/customer success strategy/business operations roles. • Deep knowledge of Customer Success processes and metrics. • Experience in high growth B2B SaaS startup environment. • Experience with production business intelligence solutions. • Strong desire to use data to solve large and complex problems in a fast-paced environment. • Crisp written and verbal communication skills (from decks to presentations). • Highly collaborative style with strong influence skills, attention to detail, and incredibly strong sense of urgency. • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. • Bachelor’s degree in business or computer science. • MBA preferred.

Benefits

• Equity • Generous health benefits • Flexible time off policy. Take the time off you need! • Paid bonding time for all new parents • Traditional and Roth 401k • Commuter and FSA benefits • Lunch Program • Dog friendly office