Technical Support Engineer

September 1

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Lattice

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Lattice is a people success platform that empowers leaders to build engaged, high-performing teams & winning cultures.

HR Software • Performance Management • People Ops • Human Resources • Employee Development

501 - 1000

Description

• Immerse in Lattice product to provide technical assistance • Manage technical cases for prompt resolution • Improve processes based on data insights • Support prioritization of engineering bugs and tasks • Lead product feedback projects • Partner with Engineering and Product team • Part of Customer Care on-call incident response team • May require 5-10% travel

Requirements

• Stellar communication skills • Genuine passion for ensuring customer success • Leverage data insights for quality interactions • Thrive on process improvement initiatives • Proactive approach to solutions • Robust skills in SQL, integrations, and database administration

Benefits

• Medical insurance • Dental insurance • Vision insurance • Life, AD&D, and Disability Insurance • Emergency Weather Support • Wellness Apps • Paid Parental Leave • Paid Time off inclusive of holidays and sick time • Commuter & Parking Accounts • Lunches in the Office • Workplace Amenities Stipend • Internet and Phone Stipend • One time WFH Office Set-Up Stipend • 401(k) retirement plan • Financial Planning • Learning & Development Budget • Sabbatical Program • Invest in Your People Fund