Support Engineering
August 29
🏢 In-office - San Francisco
Description
• Troubleshooting, debugging and resolving wireless, switching and other networking issues reported by customers • Monitoring proactive alerts, developing comprehensive playbooks, and taking decisive action to resolve customer issues before they escalate • Partnering with engineering teams to escalate and resolve critical bugs • Partnering with Field Application Engineering and Operations teams to assist in configuration changes and documentation for new deployments • Acquiring and analyzing wired and wireless packet captures to analyze root causes of issues • Documenting network changes • Publishing internal and customer-facing knowledge base articles • Collaborating with engineering teams on feature requests to improve workflows
Requirements
Benefits
• Medical, dental & vision insurance coverage for you and your dependents • Annual memberships to One Medical, Headspace and Rightway • 401k (traditional and Roth options available) • Flexible time off (FTO) • Commuter reimbursement • Parental Leave • In-house chef and onsite meals (San Francisco Office)
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