Upgrade, Inc.
Upgrade is a fintech unicorn founded in 2017$1. .$1
FinTech • Personal Loans • Credit Monitoring • Consumer Credit • Credit Lines
1001 - 5000
IT Support Technician
August 6
🏢 In-office - San Francisco
Upgrade, Inc.
Upgrade is a fintech unicorn founded in 2017$1. .$1
FinTech • Personal Loans • Credit Monitoring • Consumer Credit • Credit Lines
1001 - 5000
Description
• Provide configuration and troubleshooting support for Mac OS and Windows environments. • Resolve any issues related to our infrastructure, both internally hosted and cloud-based such as email, printers, wired and wireless networks, video conferencing and VPN. • Track and maintain IT assets in the Irvine office. • Provide support and set up for audio visual equipment and video conferencing. • Perform technical on-boarding of employees. • Provide end user support for G Suite. • Support ongoing projects. • Ability for on-call.
Requirements
• Experience with client application installations, patching, security and update procedures – iOS, Windows, ChromeOS and MacOS • Experience troubleshooting and resolving issues with hardware and OS. • Experience with device management, inventory systems and methods. • Familiarity with ticketing standards, practices, and workflows (Genesys, Zendesk, Atlassian (Jira, Confluence, Opsgenie). • Experience with OS installation and imaging. • Experience resolving issues with Audio and Video conferencing equipment/software (Zoom, Google Meet, etc). • Ability to lift up to 50 lbs.
Benefits
• Competitive salary and stock option plan • 100% paid coverage of medical, dental and vision insurance • Flexible PTO • Learning stipend for personal growth and development • Paid parental leave • Health & wellness initiatives
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