IT Support Engineer
August 29
🏢 In-office - Bay Area
Description
• Provide 1st and 2nd tier support to Prime office employees and remote field members. • Procure, install, and configure computers, phones, and other common technology and devices for new and existing Prime employees. • Exercise excellent communication skills and demonstrate the ability to interact professionally in all situations, including being helpful with people that may not be technical. • Take on higher-level strategic projects when daily requests stall. • Occasionally provide after-hours or weekend support to perform high-risk/high-priority or planned downtime of Prime IT systems for upgrades and maintenance. • Diligently track and document all support interactions in the IT ticketing platform. • Regularly maintain detailed records of IT assets in the inventory management platform. • Write instructional documentation and convey (both foundational and highly technical) ideas in terms that non-technical people can understand.
Requirements
• A+, Network+, MCSA, or other technical certifications. • Familiarity with Office365 and other related cloud technologies • Working knowledge of audio-visual equipment and Microsoft Teams conferencing • Experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within a mid-size enterprise environment. • Experience supporting O365; iOS devices including iPhones/iPads are ideal. • Ability to address and resolve information technology issues promptly and effectively. • Motivated self-starter personality; able to work independently with a strong customer focus while maintaining patience with frequent interruptions. • Persistent attention to detail, especially in circumstances where deadlines are very short.
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