A venture engine whose founding teams access the necessary capital, expertise & resources to build and scale companies.
May 7
🏢 In-office - Los Angeles
A venture engine whose founding teams access the necessary capital, expertise & resources to build and scale companies.
• Lead and scale a team of offshore customer service agents • Collaborate with internal departments to enhance customer service strategies • Monitor and evaluate team performance • Develop and implement training programs • Utilize analytics to track customer interactions • Drive continuous improvement in customer service metrics • Implement and refine performance metrics
• 3-5 years of experience leading and scaling customer service teams • Super user-level Zendesk skills • Bachelor’s degree in business, marketing, or related field • Strong leadership and communication skills • Excellent problem-solving abilities • Ability to thrive in a fast-paced environment
• Competitive salary • Health insurance benefits • Paid time off • Opportunity to work with a fast-growing start-up
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