Operations Specialist
August 23
🔄 Hybrid – Los Angeles
Description
• Develop and maintain dashboards, reports, and data visualizations to monitor key performance indicators (KPIs) and inform data-driven decisions. • Analyze BD activities to uncover growth opportunities and areas for optimization. • Regularly review partnership data to identify anomalies or outliers, including investigating fraudulent or unusual behavior. • Document performance variables during peak periods to optimize strategies and avoid misaligned partnerships. • Prepare and send required reports to partners, and handle ad hoc data requests from BD team members. • Compile findings into comprehensive reports with actionable recommendations. • Manage code creation and administration for the Incentives Platform. • Handle purchase order collection and coordinate approved requests with partners and internal teams. • Oversee invoice management and support code requests from international teams. • Streamline and enhance BD processes and workflows for increased efficiency. • Lead internal BD monthly presentations, utilizing data and analytics from various BD channels. Assist with partner onboarding and training initiatives. • Communicate effectively across cross-functional teams, including Product, Engineering, Analytics, Marketing, and Executive stakeholders. • Proactively prepare for meetings, creating agendas, socializing key points with relevant resources, and taking clear notes for effective follow-up. • Provide timely updates to relevant stakeholders on multiple projects and initiatives.
Requirements
• 2+ years of relevant work experience in fields such as Operations Analyst or Operations specialist, Coordinator etc • Proven experience in business development, analytics, operations, or a similar role. • Excellent project management skills with the ability to manage multiple projects simultaneously. • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. • Detail-oriented, with a strong focus on accuracy and quality. • Self-starter and able to work independently in a fast-paced environment. • Strong analytical skills with proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, ). • Experience with CRM systems (e.g., Salesforce) and other business development tools would be a plus • Strong oral and written communication skills • Critical thinking skills and the ability to draw conclusions from data • Bachelor’s degree in Business, Management, Economics, Data Science, or a related field
Benefits
• Unlimited PTO (with no waiting period), 10 annual Wellness Days • Time off to volunteer and charitable donations matching • Comprehensive health, vision, and dental coverage • 100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP) • 100% paid parental leave (including for non-birthing parents), family forming benefits, and Milk Stork, which provides access to breast milk shipping for business travel, surrogacy, and employee relocation • Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual stipend for your professional development • Investment in your wellness: access to mental health support via Modern Health, and Insight Timer; paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy • Free subscription to Tinder Gold
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